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info This step is completed by a clearing agent
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Steps (32) arrow_drop_up arrow_drop_down
Pre-clearance documentation  (4) expand_more expand_less
Obtain customs clearance entry  (1) expand_more expand_less
Obtain DVS release  (2) expand_more expand_less
Obtain passed clearance entry  (2) expand_more expand_less
Obtain KEBS release  (4) expand_more expand_less
Obtain Port Health Services release  (3) expand_more expand_less
Obtain KRA release  (10) expand_more expand_less
Obtain KRA final release  (1) expand_more expand_less
Obtain DVS final release  (1) expand_more expand_less
Obtain import health certificate  (4) expand_more expand_less

4
Obtain cargo clearance documents
(last modified: 12/10/2021)

Where to go?

Entity in charge

Handling Shed

Jomo Kenyatta International Airport (JKIA), Uchukuzi Lane, Nairobi

Unit in charge

Imports Document Collection Counter (Handling Shed)

Mon: 00:01 - 00:00
Tue: 00:01 - 00:00
Wed: 00:01 - 00:00
Thu: 00:01 - 00:00
Fri: 00:01 - 00:00
Sat: 00:01 - 00:00
Sun: 00:01 - 00:00

Contact person

Shed Officer

Handling Shed Officer

What do I get?

Notification of arrival (Release order)
Notification of arrival
Air waybill

What documents do I need to bring?

1. 01 - Libre deuda de patente
Identity card (original + copy)
Of the person collecting the documents.
1. 01 - Libre deuda de patente
Authorization letter (original)
It should be in the letter head of the company, allowing the authorized representative to act on behalf of the trader.

Time frame

Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Min.   5mn - Max.   10mn

Recourse: Kenya Revenue Authority (KRA) Customs Department

Entity in charge

Kenya Revenue Authority (KRA) Customs Department

Forodha House, JKIA, P.O. Box 00501-19070, Nairobi
Tel: +254 206 822 854/7/8 / +254 711 099 999
Email: callcentre@kra.go.ke, nes.customerfeedback@kra.go.ke
Website: http://www.kra.go.ke/

Unit in charge

Customs & Border Control (Customer Care) (Forodha House) (JKIA)

Mon: 08:00 - 13:00, 14:00 - 17:00
Tue: 08:00 - 13:00, 14:00 - 17:00
Wed: 08:00 - 13:00, 14:00 - 17:00
Thu: 08:00 - 13:00, 14:00 - 17:00
Fri: 08:00 - 13:00, 14:00 - 17:00

Contact person

Customer Care Officer

Customer Care Officer
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