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Steps (3) arrow_drop_up arrow_drop_down
Obtain air waybill  (3) expand_more expand_less

1
Submit application for air waybill
(last modified: 25/11/2021)

Timeframe ( see details )

Waiting time until next step

10 mn  -  20 mn
1 day  -  10 days

Where to go?

Entity in charge

Kenya Airways (KQ) Air Freight & Cargo Service

KQ Cargo Centre Building (1st Floor), P.O. Box 19142-00501, Nairobi
Tel: +254 206 423 467 / +254 206 423 400
Email: cargo.info@kenya-airways.com
Website: http://www.kqcargo.com/
Directions: Google maps

Unit in charge

Sales & Customer Service Department (KQ)

Mon: 08:00 - 13:00, 14:00 - 17:00
Tue: 08:00 - 13:00, 14:00 - 17:00
Wed: 08:00 - 13:00, 14:00 - 17:00
Thu: 08:00 - 13:00, 14:00 - 17:00
Fri: 08:00 - 13:00, 14:00 - 17:00

Contact person

Violet Muyonga

Cargo Sales & Customer Service Executive
Tel: +254 733 787 008
Email: Violet.Muyonga@kenya-airways.com

What do I get?

Application accepted
Appointment

What are the requirements?

1. 01 - Libre deuda de patente
Form CR 2 (copy)
2. 01 - Libre deuda de patente
Certificate of incorporation (copy)
3. 01 - Libre deuda de patente
Company PIN certificate (copy)
4. 01 - Libre deuda de patente
Custom's agent licence (copy)
5. 01 - Libre deuda de patente
Letter of introduction (copy)
6. 01 - Libre deuda de patente
Valid business permit (copy)
7. 01 - Libre deuda de patente
Letterhead (original)
8. 01 - Libre deuda de patente
Physical presence
Of the clearing agent.
Applicants wishing to operate on credit
1. 01 - Libre deuda de patente
Bank guarantee (original)
From the applicant's bank.

Time frame

Waiting time in queue: Min.   5mn - Max.  10mn
Attention at counter: Min.   5mn - Max.   10mn
Waiting time until next step: Min.   1 day - Max.   10 days

Legal justification

1. Carriage by Air Act (1993)
Carriage by Air Act (1993)
Section 3

Additional information

One should be able to demonstrate technical ability to do an E-airway bill.

Recourse: Kenya Airways (KQ) Air Freight & Cargo Service

Entity in charge

Kenya Airways (KQ) Air Freight & Cargo Service

KQ Cargo Centre Building (1st Floor), P.O. Box 19142-00501, Nairobi
Tel: +254 206 423 467 / +254 206 423 400
Email: cargo.info@kenya-airways.com
Website: http://www.kqcargo.com/
Directions: Google maps

Unit in charge

Office of the Manager, Cargo Sales & Customer Service (KQ)

Mon: 08:00 - 13:00, 14:00 - 17:00
Tue: 08:00 - 13:00, 14:00 - 17:00
Wed: 08:00 - 13:00, 14:00 - 17:00
Thu: 08:00 - 13:00, 14:00 - 17:00
Fri: 08:00 - 13:00, 14:00 - 17:00

Contact person

Boniface Mugugu

Ag. Manager, Cargo Sale & Customer Service
Tel: +254 787 787 673
Email: Boniface.Mugugu@Kenya-airways.com
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